Shipping policy
How can I track my order?
Track your order HERE, or use the tracking link we sent to your email. If you have any specific questions about your order, feel free to reach out at contact@athluna.com (with order# & reason).
Can I cancel or edit my order?
You can cancel your order within 30 minutes of purchase by signing in to your account with the email used to place your order. Once signed in, go to "Orders" and select "Cancel Order".
Please note that orders cannot be edited once placed. If you need to make changes, just cancel your order and click "Shop Again" to place a new one.
Delivery Timeline & Shipping Fees
Enjoy FREE standard shipping on orders $59+ after all discounts are applied.
Please allow up to 3 business days for order processing and dispatch. You will receive an email with tracking information once your order is shipped.
US DELIVERY
| Service | Processing Time | Expected Time | Cost | Free Above |
|---|---|---|---|---|
| Standard Delivery | 1-3 Business Days | 7-10 Business Days | $5.9 | $59 |
Shipping Notes
● Just a heads up! Please note that there are some restrictions such that our carriers can't ensure safe delivery to certain addresses (and let's be real, there's nothing worse than a lost package). So please be sure to provide your address with specific details such as street number/ building number if you have one.
● We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.
● If you find any errors in your order information, please contact us at contact@athluna.com with your order number and correct details within 30 mins of placing your order. We'll give it our best shot, though we cannot guarantee changes at this stage.
Restrictions
● APO/FPO addresses are not supported.
● For certain regions such as Alaska, Hawaii, Puerto Rico and Guam, please allow 1-5 extra days for delivery. Kindly note that you might need to pick up your package from your reginal post office. Thank you for your patience and understanding!
If you have not received your package after it has been delivered or if you have any questions about your order, please contact our customer service at contact@athluna.com within 30 days from the date of delivery.
